Our Experience

Our experience is real-world based: working in operational environments helping people face the challenges of improving whilst still running a successful business.

We have the knowledge to help with a specific process challenge and the expertise to help you better understand the end-to-end process picture of your organisation and, more importantly, provide you with the means to implement a company wide improvement solution.

Standardisation of Enterprise Resource Planning

Client	Travelex
Requirement	Single implementation of an Enterprise Resource Planning (ERP) application with support for: Multiple Languages Multiple Currencies Multiple Statutory/Regulatory regimes
Objective	Standard Business Processes for Global operations. Modular solution designed to support phased rollout across geographies and lines of businesses
Approach	Map As Is process and analyse to produce To Be standardised process across the organisation and intergrate Risk and Complinace for measureble, repeatable and predictable opearations
Result	Centralised process shared across the globe. Increased understanding and efficiency savings. Process flows used extensively from To Be through requirements capture, testing and training.

Outsourcing and Off Shoring HR

Client	HR Business Process Outsource Consultancy
Requirement	Offshore and outsource part of HR operation in a controlled manner
Objective	Streamline UK HR operation, save money
Approach	Requirements, design and implementation of a web based Business Management Process System bringing together people, process and systems across the globe
Result	Operation transitioned offshore to an operation with a CPR that was used for training and reference

Standardisation of Procurement Processes

Client	Tesco
Requirement	Standard Business Processes for supplier set up and management of new products across several European geographies.
Objective	Standard Business Processes for operations.
Approach	Map To Be standardised process across the organisation using Visio.
Result	Process fully documented and shared across the geographies. Increased understanding and optimised process.

Network Services Review

Client	Barclays Retail Bank
Requirement	Review of Barclays Network Services Processes.
Objective	Carry out a deep-dive evaluation of how processes work today and the issues that impact them.
Approach	Map To Be standardised process across the organisation using MS Word
Result	Process fully documented in a MS Word Process Catalogue. Increased understanding, identified bottle necks and optimised process.

Secure Systems Access Definition

Client	Deutsche Bank
Requirement	Deutsche Bank was implementing controls aimed at remediating issues originating from a recent audit by the Monetary Authority of Singapore (MAS).
Objective	Deutsche Bank employees to undertake mandatory training about those controls and must sign off their understanding and their commitment to comply with these strict guidelines.
Approach	Design process driven role based access controls based to reduce access and managed using vaulting technology . Train a Neutral control function to approve access in exceptional circumstances. Design the process for enhanced access validation and all Change and Incident management systems to prevent unilateral access to production infrastructure.
Result	Process fully documented in a MS Word Operational Manual used to design and deliver training in Singapore. The project was delivered early.

Create an integrated Quality Management System (QMS)

Client	3rd Party IT Support for Major Global Petro-Chemical company
Requirement	Create an integrated Quality Management System (QMS)
Objective	Become ISO9001:2000 compliant
Pre-One BPM	Organisation was fragmented (Silos) with different areas either having unregulated process documents or no supporting documentation.
Approach	In-depth study and review of organisation and working practices. Creation and implementation of Document Control and Production process. Establishment of an integrated QMS to house auditable Governance and Process documentation. Instigation of an on-going Quality (ISO9001:2000) Awareness programme implementing a series of Internal Audits designed to raising Quality standards. Completing a successful external audit which certified the Client as being ISO9001:2000 compliant
Result	Satisfied customer with internationally recognised Quality certification

Health & Safety

Client	Data Communications Giant
Requirement	Develop a web based Health & Safety system
Result	Control and communication of Health & Safety process across the organisation